View the step-by-step solution to:

One of the major measures of the quality of service provided by any organization is the speed with which the organization is the speed with which the...

One of the major measures of the quality of service provided by any organization is the speed with which the organization is the speed with which the organization responds to customer complaints. A large family held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installion crews to an installation supervisor, a measurer, and 15 installation crews. During a recent year, the company got 50 complaints concerning carpet installation. The following data (contained in the file furniture.xls) represent the number of days between the receipt of the complaint and the resolution of the complaint:
54  5  35  137  31  27  152  2  123  81  74  27  11  19  126  110  110  29  61  35  94  31  26  5  12  4  165  32  29  28  29  26  25  1  14  13  13  10  5  27  4  52  30  22  36  26  20  23  33  68
a. Construct a frequency distrubution and percentage distrubution.
b. Construct a histogram and a percentage polygon.
c.  Form a cumulative percentage distrubution and plot a cumulative percentage polygon (ogive).
d. On the basis of the results of (a) through (c), if you had to tell the president of the company how long a customer should expect to wait to have a complaint resolved, what would you say? Explain.

Recently Asked Questions

Why Join Course Hero?

Course Hero has all the homework and study help you need to succeed! We’ve got course-specific notes, study guides, and practice tests along with expert tutors.

-

Educational Resources
  • -

    Study Documents

    Find the best study resources around, tagged to your specific courses. Share your own to gain free Course Hero access.

    Browse Documents
  • -

    Question & Answers

    Get one-on-one homework help from our expert tutors—available online 24/7. Ask your own questions or browse existing Q&A threads. Satisfaction guaranteed!

    Ask a Question