Which service components are mostly influenced by the structure of the
1 . Service delivery:... View the full answer
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The following service components are influenced by the structure of the... View the full answer
- Can you please elaborate more on each
- Jul 20, 2016 at 5:51am
- Response time is the time between when a custom er places an order and receives delivery. Product variety is the number of different products / c onfigurations that a customer desires from the distribution network. Availability is the probability of having a product in stock when a customer order arrives. Customer experience includes the ease with which the customer can place and receive their order. Order visibility is the ability of th e customer to track their order from placement to delivery. Returnability is the ease with which a cu stomer can return unsatisfactory merchandise and the ability of the network to handle such returns.
- Jul 20, 2016 at 8:57am
- i think it is well elaborated now. You can check and rate. It is the best.
- Jul 20, 2016 at 8:58am