2) We could train the “head person’ in the normal way, similar to what we are doing here. However, we have a rather large problem. The 'head person' and the organization cannot wait until he/she is fully trained before we start working on improvements. Why? Because it could take 5 years to train everyone to the level we would like them to be! Remember, we are also running a business so we can't just shut down and train everyone Spending 2 hours a week on training it would take 20 weeks to just get a course like we are taking now done. Get the picture?
So if we can not just stop and train everyone, including the CEO, Ops Manager, etc., what can we do as the TQM leader to help the 'boss man' out?